Once you have placed your online order, you will receive an email confirming we have received your order.
We then process your order for dispatch. Once dispatched, you will receive another email confirming your order has been dispatched, along with details of the transport carrier used and the associated tracking number for your records.
We use various couriers to ensure prompt and reliable delivery. Please ensure the address you provide is a physical address and not a Post Office Box.
Most orders will be dispatched within 2 business days. Taking into account travel time, you should expect to receive your order within 5 working days.
If you live in Western Australia or Northern territory please allow up to 7-10 working days.
The team at Huds and Toke want to ensure your online shopping experience with us is an enjoyable one. Should you have a problem with your order please email us as soon as possible so that we can address whatever issue there may be.
If your order arrives and is damaged, or is not what you expected, please email us immediately. Provided we are notified of a problem within 7 days of you receiving your order, we will accept the return, and replace the product where possible or refund your money if desired.
We will also cover the cost of postage. Please note, in the case of incorrectly ordering something, we are happy to accept the return however you will be required to cover the cost of re-posting.
It is important to us that we can address any issues in regards to our products, such as packing, delivery or manufacture, we will require photographs of the product/s in question prior to being able to process a return, as part of our commitment to continuous improvement and quality.
Our address for returns is as follows:
ATTN: Huds and Toke - Quality Department
2/22-24 Premier Circuit
WARANA QLD 4575 AUSTRALIA
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipping is a flat rate of $12.50 per order, with orders over $300 attracting FREE Shipping Australia-Wide.